Layout requirements

To ensure your documents can be automatically printed and sent they must comply with certain postal standards and Pingen requirements. 

Letter templates

To comply with these requirements, you can use the templates below that meet all our layout requirements.

• Letter template for letters with envelope window on the left
• Letter template for letters with envelope window on the right

Note: Pingen supports sending letters in left windowed as well as right windowed envelopes.

Design options & restricted areas

When formatting a document for Pingen, you need to consider three important areas. If these areas are not fully respected in the PDF, you can fix them using the Pingen WebApp or via Presets. Learn more about Presets here

Address area

To ensure that the recipient's address is clearly visible in the envelope window, the address must be placed within the Address area. The Address area is located at the following position on the 1st page of your document:

For left windowed envelopes:

• Distance from the edge: 22 mm from the left (x), 60 mm from the top (y)
• Address area size: 85.5 mm x 25.5 mm

For right windowed envelopes:

• Distance from the edge: 118 mm from the left (x), 60 mm from the top (y)
• Address area size: 85.5 mm x 25.5 mm

To fix the Address area: If an address runs outside the address area, the address can be fixed in the Pingen WebApp or via Presets for the affected letters. Learn more about Presets here

Postage area

The Postage area must be left open so the letter can be franked. The following area on the 1st page may not contain any content:

For left windowed envelopes:

• Distance from the edge: 20 mm from the left (x), 40 mm from the top (y)
• Postage area size: 89.5 mm x 47.5 mm

For right windowed envelopes:

• Distance from the edge: 116 mm from the left (x), 40 mm from the top (y)
• Postage area size: 89.5 mm x 47.5 mm

To fix the Postage area: Letters with content that intrudes on the Postage Area can be fixed using the Pingen WebApp or via Presets for the affected letters. Learn more about Presets here

Restricted areas

To ensure your documents can be printed in full, any content must be placed at a minimum distance from the page’s outer edges as well as from the bottom left corner:

For both left- and right-windowed envelopes:

• 5 mm from each edge
• In the bottom left corner 15 mm

To fix Restricted areas: Letters with content in restricted areas can be fixed in the Pingen WebApp or via Presets for the affected letters. Learn more about Presets here

Special requirements for French Organisations

For Organisations using France as Default Destination Country, different layout requirements apply due to specific requirements by La Poste (French Post). The layout requirements applying for French Organisations can be found in the article Layout Requirements (French Organisations)