PDF Contains Interactive Elements

For documents with Interactive Elements (such as form fields, markers, notes or multimedia elements), the interactive information is not in the PDF content, but only in the PDF metadata. As the PDF metadata cannot be considered when sending via Pingen, the corresponding information must be converted into the PDF content so that Pingen accepts these documents for sending.

If a document contains pages with interactive elements, it receives the status “Action required”. The interactive elements can be converted directly into PDF content manually in the Pingen WebApp or automatically via Presets.

Identify the problem

You can easily see which page contains interactive elements by opening the document in the Pingen WebApp:

For example this page contains form fields. They prevent the document from being accepted for sending by Pingen.

Fix the problem in the Pingen WebApp

In order for the document to be accepted for sending, the interactive elements must be converted. In the Pingen WebApp, several documents can be fixed at once or each document individually. When converting the interactive elements, the appearance remains unchanged.

When converting the interactive elements, their appearance usually remains unchanged. To ensure that no changes or losses have occurred during the conversion, we recommend checking the document afterwards.

Convert interactive elements - Fix a single document

When uploading a single letter or clicking on a single letter in the 'Letters' list, you may encounter the issue "Contains Interactive Elements". Pages with interactive elements are highlighted in red. Click "Fix & Send Letter" to convert the interactive elements and proceed with sending.

Convert interactive elements - Fix multiple documents at once

In the Send Preparation, you have the option of fixing all documents with the «Contains Interactive Elements» issue at once. You can access the Send Preparation by uploading documents or selecting multiple documents in the Letters list and clicking on "Send". In the "Correction required" tab, you will find the documents with the remark "Contains interactive elements". You can select the "Convert Interactive Elements" action via the icon on the right and all selected documents will be converted.

You can also convert the documents with Interactive Elements individually. Click on the document in the Letters list to access the preview mode. In the preview mode, documents can be fixed individually using the "Convert Interactive Elements" button. This way, you can check directly on which page interactive elements are present.

Convert interactive elements - Automatically via presets

Presets can be used to automatically convert interactive elements into PDF content by Pingen. Especially when sending letters via integrations, Presets offer an ideal opportunity to fully automate problem solving. Learn more about Presets