Track eBill delivery
All invoices sent via eBill can be tracked in Pingen from transfer to payment. To open the tracking history, click on the Status of the corresponding document in the eBill-list. A sidebar will then open, showing the full history from transfer of the eBill up to the current event.
Once an invoice has been paid successfully, you will also receive an email notification. These notifications can be customised in the notification settings.
In the document preview, tracking can also be opened via the "Track & Trace" button in the bottom-right corner.
Each event includes a timestamp with date and time. For important events, Pingen sends notifications via email and in-app notifications. In the Notifications menu item, you can define which notifications you would like to receive.
Notifications via webhook
If you send invoices via the API, you can receive automatic notifications for important events via webhook.
Webhooks allow you to receive invoice status changes automatically without requiring an API request.
The following five event categories are currently available via webhooks:
- Document issues
- Sent documents
- Undeliverable documents
- Delivered documents
- Channel subscriptions
