eBill status from transfer to payment

Every invoice sent via eBill with Pingen passes through various statuses. These statuses make it possible to identify the current state of an invoice at a glance. When sending invoices via eBill, the following statuses are used:

1. Validating

After transfer, the document is validated automatically. Pingen verifies whether the document is suitable for delivery and whether all mandatory eBill information is available.

2. Ready for Sending

If the document passes the validation without errors, it receives the status "Ready for Sending".

2.1 Action Required

If the document contains issues that can be corrected directly within the Pingen WebApp, it receives the status "Action Required".

Learn more here about issues that can be corrected in the Pingen WebApp.

2.2 Invalid

If the document receives the status "Invalid" after validation, it contains issues that cannot be corrected. In this case, the document cannot be sent via eBill. Learn more about reasons why a document may not be suitable

3. Submitted for Sending

Once a ready-to-send document has been submitted for delivery, it receives the status "Submitted for Sending" and is checked by Pingen for delivery processing. The document usually remains in this status for only a few seconds.

3.1 Waiting for Credits

If there are not enough Credits available for sending, the document is placed in a queue and receives the status "Waiting for Credits". As soon as sufficient Credits have been purchased, the document is automatically sent via eBill. If the document remains in the queue for more than seven days, it is automatically assigned the status "Ready for Sending" again.

4. Processing

After successful submission, the document is processed for delivery. As long as a document remains in the status "Processing", the delivery can still be cancelled.

4.1 Cancelling

If the document is cancelled after it has been submitted for delivery, it receives the status "Cancelling". During this stage, the system checks whether the document can still be cancelled. As long as the document is in the status "Submitted for Sending" or "Processing", cancellation is still possible. This status is usually visible for only a few seconds.

4.2 Cancelled

If the delivery is successfully cancelled, the document receives the status "Cancelled". In this case, a credit refund is issued for the document. Cancelled documents can be submitted for delivery again.

5. Sent

Once the document has been delivered to the eBill recipient in their online banking, it receives the status "Sent". The recipient can now either approve the invoice for payment or reject it.

5.1 Undeliverable

If a document could not be delivered to the eBill recipient due to technical reasons, it receives the status "Undeliverable".

6. Approved

As soon as an eBill recipient approves the invoice for payment, the document receives the status "Approved".

This means that the payment has been scheduled and will be executed either shortly or at the latest on the due date, depending on the recipient’s online banking settings.

6.1 Rejected

If the invoice is rejected by the eBill recipient, the document receives the status "Rejected". For further information, please contact the recipient directly. If the document should be sent again, it must be re-uploaded to Pingen and submitted for sending once again. A rejected eBill cannot be resent directly.

7. Paid

Once the eBill recipient pays the invoice, the document receives the status "Paid". This is the final status.

Track eBill deliveries

Every document can be tracked in Pingen from transfer through to payment via eBill. Learn more about eBill tracking