Create and manage an eBill account

To use eBill, you need an eBill account. You can create one for free through Pingen or connect an existing eBill account to Pingen. The following article explains step by step how to set up your eBill account.

If you would like to connect an existing eBill account, please contact support.

To connect an eBill account in Pingen, the default recipient country for the corresponding organisation must be set to "Switzerland". This setting can be managed under "Organisation Administration" → "Configuration".

Create a free eBill account

Creating an eBill account is simple and free of charge:

• Sign in to your Pingen account
• Navigate to "Organisation Administration" → "eBill Settings"
• Click "Connect eBill Account"
• In the sidebar, select "Create new eBill account"

Enter company details

Enter company name or UID

Enter your company name or UID in the search field. The system automatically searches the Swiss commercial register and displays matching suggestions. Select your company to import the details.

The company name is displayed in the eBill portal of the online banking systems and represents your company to your customers.

Important: Pingen only supports eBill for companies with a registered office in Switzerland. Companies without a Swiss registered office must use eBill through another eBill network partner.

The company name must match the name shown in the payment section of your future eBill invoices.

Display name (Coming soon)

Optionally, you can define a shortened display name (e.g. without the legal entity suffix). This name will be reviewed by Pingen and approved within 1–2 business days.

Upload company logo

Your company logo is displayed in the eBill portal of online banking systems. For the best display quality, please note the following requirements:

• Formats: PNG, JPG/JPEG
• Recommended size: at least 800 × 800 pixels

After uploading, you can crop the logo into a square format.

Enter email address and phone number

The email address and phone number are used as contact information in your company profile within the eBill portal and are visible to your customers.

Select company industries

Select the industries that best match your company. These are used for improved categorisation in the eBill portal and online banking systems.

Review eBill portal preview

Click the Eye icon to preview how your company profile will appear in the eBill portal. Please note that the appearance may vary slightly depending on the bank.

Add bank account details

Enter the IBAN and currency of the account where you would like to receive eBill payments. You can add additional IBANs if required.

The IBAN entered here must match the "Account / Payable to" IBAN shown in the payment section of your future eBill invoices.

Welcome Message

Pingen offers a free Welcome Message featuring your logo. It is automatically sent to customers as soon as they activate your company in the eBill portal.

• Sent as an eBill document directly to the customer’s online banking
• Instant confirmation of successful activation

The feature is enabled by default and can be disabled if required. A preview is available via the eye icon.

The Welcome Mesage is automatically sent in the language configured by the customer in their online banking.

Request an eBill account

Within a few days, you will receive by post a confirmation code and the eBill agreement at your company address. With this code, you verify your address and simultaneously accept the eBill agreement.

After requesting the eBill account, certain information can no longer be changed.

Confirm your eBill account

Once you have received the confirmation code:

• Go to "Organisation Administration" → "eBill Settings"
• Click "Confirm eBill account"
• Enter the confirmation code

If you have not received the letter within one week, please contact support to request a new one.

Withdraw eBill account request

As long as the eBill account has not yet been confirmed, the request can still be withdrawn:

• Navigate to "Organisation Administration" → "eBill Settings"
• Click "Withdraw eBill account request"

Successful account creation

After successful confirmation, your eBill account is active and connected to Pingen. You will receive a BillerID, which uniquely identifies you as a biller within the eBill system.

Edit eBill account

Certain settings can be adjusted at any time:

• Company logo (Coming soon)
• Display name (Coming soon)
• Company industry/ies (Coming soon)
• Enable/disable Welcome Message

To manage these settings, go to "Organisation Administration" → "eBill Settings" → "eBill Account Settings"

For changes to other account details, please contact support.

Next steps

Your eBill account has now been successfully connected. In order to send invoices via eBill, your customers must first actively approve your company as a biller in the eBill portal of their online banking.

As soon as a customer activates your company, they will appear as an eBill recipient under "Organisation Administration" → "eBill Settings". Learn how to gain new eBill recipients